How to reach us
Phone is fastest. Text works too. You can also submit a request for a quote through the website and we'll call you back within 24 hours on weekdays. Our dispatch team handles emergency calls around the clock for situations where portable toilets or septic service can't wait. If your construction site loses a unit mid-week or a septic tank backs up, we send a truck the same day or the next morning.
For jobs in Poinciana itself, most deliveries happen within 48 hours of your call. We also service Haines City (12.6 miles west), Grenelefe (12.1 miles southwest), Campbell (13.7 miles north), Davenport (16.9 miles west) and Lake Wales (24.3 miles southwest). Lead time shrinks if you're flexible on the exact delivery window. Standard units ship faster than deluxe or ADA accessible models because we keep more of them in stock locally.
What to tell us when you call
Have a few details ready so we can quote you fast. First, how many people will use the facilities and for how long? A construction site with 30 workers needs different equipment than a wedding with 75 guests, and the math changes again if it's a one-day event versus a three-month job. Under OSHA 1926.51(c)(1), a site with 20 workers or fewer gets 1 toilet facility; larger crews need more. We'll walk you through the count.
Second, where does the unit go? We need to know whether it's on a driveway, a yard, a construction site or inside a building. Placement matters because a standard porta potty stands about 92 inches tall and is roughly 44 by 48 inches on the ground, so we need to confirm there's clearance. If you need an ADA accessible unit, the location has to support a stable, firm surface per ADA Standards section 302.1.
Third, do you have any special needs? Frequent servicing for a job site, hot water for handwashing, a grease trap pumped at 25 percent of liquid depth, or storage containers alongside the toilets? Tell us and we'll price the whole package together instead of piecemeal.
Online or offline, your choice
Most customers call, but if you prefer email, use the contact form and we'll respond within one business day. We also check voicemail constantly and return calls from unknown numbers because the worst inquiry to miss is the emergency one. You can text your name, location and a rough idea of what you need, and we'll follow up with a phone call to nail down details and pricing.
FAQ
Do you charge for estimates?
No. Estimates are free. We quote over the phone or email based on your site details. If you want us to visit Poinciana to measure the space or check ground conditions, we'll do that for free on larger jobs.
Can I cancel or change my order after booking?
Yes. Changes within 48 hours of delivery usually stick. Cancellations past that window may carry a fee depending on how close we are to your delivery date and whether we can fill the slot with another customer.
What if I need the unit for longer than I thought?
Call us and we'll extend it. Weekly and monthly rates beat daily pricing, so the longer you rent, the lower your per-day cost becomes. Most customers who add time save money compared to what they'd have paid if they'd booked the full length upfront.
How often does a septic tank need pumping?
A residential septic tank is typically pumped every 3 to 5 years depending on tank size and how many people live there. We'll assess your tank when we pump it and tell you when to call next.
Do you work nights and weekends?
Yes. Emergency calls go out 24/7. Non-emergency weekend pickups and drop-offs are available with advance notice, though they may cost more than weekday service.
Next step
Get a delivery date
Tell us the address, the dates and the headcount. We size the order and confirm the route.